SlickPay Terms and conditions
1. Relationship to Slick Terms & Conditions
When you use SlickPay Terminal, you expressly agree to the terms and conditions listed hereafter, the Slick Terms & Conditions and any updates or modifications Slick or Stripe makes to either of the foregoing from time to time. These Terminal Terms supplement the Slick Terms & Conditions, which generally governs your use of Slick’s general services, as well as our SlickPay products. To the extent that there is a conflict between the Slick Terms & Conditions and these terms related to SlickPay Terminal, these terms will prevail.
2. Limited Hardware Warranty
a. This agreement includes a limited warranty against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. Under this agreement and subject to clauses 2(b), 2(c) and 2(d) below, defective hardware will be replaced. You will promptly notify Slick of any equipment malfunction, failure or other incident resulting in the loss of use of the equipment or need for repair or maintenance;
b. You must return the defective SlickPay Hardware to Slick at the designated address with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement SlickPay Hardware. In the event you fail to return your defective SlickPay Hardware pursuant to the process and time frame specified by Slick, Slick will charge your next Slick subscription bill. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the SlickPay Hardware. Warranty coverage terminates if you sell or transfer your SlickPay Hardware. To initiate a warranty based return, contact Slick Support;
c. This limited warranty does not apply to SlickPay Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes;
d. You cannot sell or transfer the terminal to another third party, doing so terminates your warranty. Warranty does not apply to hardware that has been tampered with or repaired.
3. SlickPay Terminal
a. Upon payment of the fees listed in clause 3(b), ownership of the SlickPay Terminal transfers to you.
b. Slick will charge you for the SlickPay Terminal. These charges are subject to change and will be clearly communicated to you at the point of purchase.
c. Should Slick offer payment over a defined period that includes but is not limited to anything from 6 to 12 months, Slick shall require payment in full before clause 3(a) comes into effect.
d. Should any payment fail to be collected for the SlickPay Terminal, Slick reserves the right to charge the outstanding amount in full and / or block your account until payment is received. In the event of non-payment, you are required to return the SlickPay Terminal to Slick with all postage costs borne by you.
e. Should you require additional SlickPay Terminals, either as replacement devices not covered through our warranty as described in clause 2, or devices required through the normal course of business, you will be liable for additional charges as described in clauses 3(b) above;
f. Should Slick decide to waive the fees listed in clause 3(b) , you expressly agree to a minimum one (1) year term of use in return for the waiving of these fees.
g. Should you require Split Payments where your SlickPay Terminal splits payments between 2 or more bank accounts, you will be required to use the Advanced or Supercharged plan: www.getslick.com/pricing
4. SlickPay Fees
a. Slick charges 1.29% on each transaction. VAT is levied at the prevailing rate on each transaction fee
b. When a transaction is refunded, your payout will be reversed and a refund fee of 1.29% plus VAT will be incurred to cover the transaction costs charged by Stripe for processing the refund.
c. Slick will deduct the transaction fees inclusive of VAT due from any payouts made to your designated bank account.
d. Payouts will be made 2 business days after the transaction has been recorded on the SlickPay Terminal
e. A breakdown of all payouts and transaction fees can be accessed from the Cash Up page
f. By requesting Custom Fees which are defined as any fees lower than headline rate of 1.29% + VAT, you agree to use both the Slick platform and SlickPay for a period of 12 months from date of 1st payment processed. After this period you may cancel at any time.
5. Disputes and Dispute Fees
a. As the merchant and provider of services, you are responsible for client chargebacks on payments processed via SlickPay. A chargeback is when a client contacts their bank or card provider to dispute a payment and request a refund. The dispute is passed by Stripe to Slick and we will notify you of the dispute within 72 hours of initial receipt.
b. Slick bears no responsibility for resolution of the dispute. It is recommended by Stripe that the merchant seek to resolve the dispute directly with the client and in doing so, ask the client to withdraw the dispute via their bank or card provider. In the event you are successful and the client withdraws the dispute, the payment will not be refunded and you will not incur any additional fees.
c. If you are unable to resolve the dispute directly with the client and would like to counter the dispute, please contact our support team who can instruct you on the process which can be seen here
d. Slick bears no responsibility for the evidence submitted in any counter. Failure to resolve the dispute directly with your client or submit evidence for a counter within 7 days of being notified by Slick will result in the dispute being lost, ie accepted in the client’s favour.
e. When a dispute is lost, the full amount is automatically refunded to the client and this amount will be withdrawn from your Stripe account. In addition, Stripe charge a £15 dispute processing fee which will also be withdrawn from your Stripe account. In the event that your Stripe balance does not have sufficient funds, Stripe will automatically initiate a withdrawal from your bank account to cover the full cost of the refund and dispute fee. In the event that funds cannot be recovered from your bank account, we will invoice you for the remaining amount and charge your card on file via our billing platform.
6. Promotional Terms
a. Where Slick waive the fee or reduce the cost of the Terminal, you agree to use SlickPay for 100% of all card payments for a 12 month term
b. Unless otherwise agreed the transaction fees will be charged at the headline rate as per your agreement on each transaction.
7. Termination
a. In the event of early termination in clause 3(d), the full balance of the fees in 3(b) will become payable immediately along with a £50 administration charge.
b. Slick are unable to accept returns or requests for refunds for any hardware items other than in the case of a warranty claim (2a)
c. You are required to pay for your Terminal in full and pay any outstanding fees before terminating SlickPay and / or Slick Subscription.
d. Unless otherwise prohibited by law, and without prejudice to Slick’s other rights or remedies, Slick shall have the right to immediately terminate (i) your access if you breach any of the terms of this Agreement and (ii) any of the Services, in our sole discretion at any time.