Why Grant Ashley switched to Slick
Grant Ashley Hair & Beauty is a family run salon business that has been going for over thirty years. Five years ago, Owner and Salon Manager, Grant, invested in a major refurb, reinventing the look of the salon to combine modern flair with the business' family values. In line with the refurb, Grant decided to switch from pen & paper appointment books to Slick, continuing the modernisation of how they work. Here is Grant's story...
"As a family run business, our passion is making people look and feel great in an environment they feel comfortable in, providing a high standard of hair & beauty treatments using result driven brands & techniques. Investing in the look of the salon, helped us identify other areas that needed a little uplift and it just didn't seem right to still be using pen and paper to record our appointments.
"Switching to Slick couldn't have been easier, teaching the team how to use the software was taken care of by Slick ensuring early adoption of the platform was a streamlined process.
"I can admit we weren't the best at keeping appointment details clear and concise but the salon scheduler and client record cards have really changed the way we work. The team has also commented on how much they enjoy using Slick which is great for management to hear.
"When clients book appointments, they sometimes don't consider that it is our livelihood and last minute cancellations or no shows are costly. The unlimited two-way SMS reminders have helped reduce no-shows dramatically and help people to arrive on time, meaning the day-to-day running of the salon is much smoother.
"Finally, the customer support has been amazing from the moment we started, the Slick team is always at the end of the phone and no question is ever too big or small. I couldn't imagine running the salon in any other way now we have switched, and i urge other pen and paper salons to get onboard!"
“The unlimited two-way SMS reminders have helped reduce no-shows dramatically and help people to arrive on time, meaning the day-to-day running of the salon is much smoother.”