“I chose to switch to Slick because it seemed really intuitive, simple and easy to use”
Tim Winter, Michelle Louise
Tim Winter, Michelle Louise
Michelle Louise was started by Tim Winter in 2001 with the opening of the Wandsworth salon opened, in 2010 Tim opened a second site in Balham. Tim set out with a vision to celebrate each client’s individuality, creating a bespoke service that was unique to each and every customer. Both Michelle Louise salons, now boasting a total of 19 staff, provide a friendly, tranquil environment for people to take a second out of their London lifestyles to be pampered by a team of professionals. As an extension of Tim’s vision to provide the ultimate hair and beauty experience, they needed a software provider that could support the businesses. Tim explains why they chose Slick…
“I chose to switch to Slick because it seemed really intuitive, simple and easy to use. The calendar looks great, the colours are very clear, and everything is easy to see. Switching from my old provider was handled quickly and professionally, I supplied all the information from my old system that I needed to transfer to Slick and the team handled the import, which was great for me because it meant I could spend more time on my staff and with my clients doing what I love.”
“The team have found the transition to Slick great, they think it looks better as well as finding it easier to use. This means clients are spending less time waiting at the till …”
“What makes Slick really stand out is the level of their customer support, it is outstanding compared to our previous software provider. With Slick you get instant responses to your queries rather than waiting long periods of time for someone to get back to you. The live chat function is great, anytime I’m stuck I can press a button and get an answer in normally about 30 seconds!
“The team have found the transition to Slick great, they think it looks better as well as finding it easier to use. This means clients are spending less time waiting at the till, I have had to do less training, and overall it has resulted in a more streamlined day-to-day running of the salon.
“As a L’Oréal salon, the fact that Slick is backed by them means there are additional perks that no other software provider could give me – this made switching to Slick an easy business decision for me.”
“Switching over to Slick has been one of the best business decisions I have made. The free two-way text reminders, which help reduce no-shows dramatically, have empowered the business.”
"Switching to Slick couldn't have been easier, teaching the team how to use the software was taken care of, ensuring early adoption of the platform was a streamlined process."