Terms and conditions
Welcome to our website, getslick.com ("Website") and to the Slick software (the “Apps”). The Website and our Apps are owned and operated by Belle Newco Ltd, a company registered in England and Wales under company number 10816660 and VAT number 284819461 and whose registered office is at Northcliffe House, Young Street, London, England, W8 5EH ("Slick", "us", "we" or "our" for short). "you" and "your" means you as the user of our Website or our Apps. Please read these Terms and Conditions carefully before you start to use our Website and/or our Apps.
1. About our Terms and Conditions
a) In these Terms and Conditions, the following terms have the following meanings:
"Client” means a salon that subscribes to our Website and/or Apps to manage their bookings and appointments with Customers.
“Customer” means a customer of a Client.
“User” means an individual, company or legal entity that has create an account and become a registered user of the Website and/or our Apps.
b) These Terms and Conditions explain how you may use our Website and the Apps, and you should read these carefully before using the Website and Apps.
c) By accessing or using the Website or Apps, you agree to be bound by these Terms and Conditions and the documents referred to in them. By using our Website and/or our Apps, you confirm that you accept all these Terms and Conditions set out herein and that you agree to comply with them regardless of whether you choose to register with us and/or make a booking with us.
d) If you do not agree with or accept any of these Terms and Conditions, you should stop using the Website and Apps immediately.
If you have any questions about our Website and Apps, please contact us by:
email at firstname.lastname@example.org. Emails will be responded to Monday to Friday between 9am and 6pm, or telephone 01202 286005. Calls will be answered, Monday to Friday between 9am and 6pm
2. Using the Website and Apps
a) If you are a Customer, your use of the Website and/or Apps is for personal purposes, and so you will be deemed to be a consumer.
b)If you are a Client, your use of the Website and/or Apps is for commercial purposes, and so you are deemed to be a business customer.
c)You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website and/or Apps, and for keeping your password and other account details confidential.
d)We seek to make the Website and Apps as accessible as possible. If you have any difficulties using either of them or both, please contact us at email@example.com and/or the live chat bubble available on our Website.
e)We may prevent or suspend your access to the Website and/or Apps if you do not comply with any part of these Terms and Conditions, any terms or policies we refer to in these Terms and Conditions, or applicable law.
3. Customer Data
a) By using our Website and/or Apps as a Client, you are solely responsible for providing us with or importing personal data relating to your Customers into the Website and/or Apps (“Customer Data”). You agree to provide us with access to Customer Data for the purposes of providing the Website and/or App services, supporting your use of the Website and/or Apps, contacting Customers on your behalf and contacting customers for our own business purposes.
b)You are solely responsible for the Customer Data that you collect and share with us or import to the Website and/or Apps. Accordingly, you represent and warrant to us that:
- You have at all times complied with your obligations under the EU law retained version of the General Data Protection Regulations ((EU) (2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”), and have received the appropriate consents from your Customers to share Customer Data with us
- The Customer Data is accurate and up to date
- You have accurately recorded Customers’ marketing preferences and notified us if any Customer has exercised their right to opt out of marketing communications.
c) Customer Data remains your property and we will never share your Customer Data with other salons, other companies or any third parties without your permission or where it is lawful for us to do so under the Data Protection Legislation or where we are required to by law.
d) You as a Client hereby agrees to indemnify and hold Slick, its affiliates, officers, directors, employees, agents, and representatives harmless from and against any and all claims, demands, actions, losses, liabilities, costs, expenses (including reasonable legal fees), and damages ("Claims") arising out of or in connection with Slick’s the processing of Customer Data, including but not limited to any alleged violations of Data Protection Legislation
4. Privacy and personal data
5. Our Website and Apps
a) Materials and information posted on our Website and/or our Apps are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by applicable law.
b) You are responsible for ensuring that all persons accessing our Website and/or our Apps through your internet connection are aware of these Terms and Conditions.
c) It is your responsibility to ensure a reliable, adequate and active Wi-Fi internet connection in order to access the Website and/or App. Slick is not responsible for your Wi-Fi connection nor is liable for any damages or potential loss of earnings caused by a disruption to this connection.
6. Password and account security
a) You are responsible for the safety and security of your password and log-in details once they have been supplied to you. To help protect against unauthorised access to your account you are advised to store your email(s) and password(s) safely and securely. Please ensure that your password is not one you have used before and we recommend that you sign out of your account after each session.
b)If you suspect that unauthorised access has been made to your account you must notify us immediately by contacting Slick directly via the customer support software in our Apps.
c) Notwithstanding any other terms pertaining to our right to disable or block access to your account, we reserve the right to disable or block your account at any time where it is suspected that unauthorised access has been made to your account.
7. Pricing and billing
a) Slick reserves the right to charge for the use of our services. Full pricing can be viewed at https://www.getslick.com/pricing. Prices remain at our sole discretion and may be subject to change. All prices quoted on www.getslick.com and all quotes are excluding VAT.
b) Slick offers the ability to process Customer payments for appointments on behalf of our Clients. Payments are processed through the Website or App via an integration with Stripe.
When a Customer pays for an appointment via the Website and/or Apps, a transaction processing fee of 2.17% + 27p per transaction excluding VAT will be deducted from that payment and the remainder will be transferred to Client by Stripe in a 2 day payout.
These fees are solely related to the processing of the payment; i.e they are not additional booking fees or commission.
c) Your account will be activated and billable from the day card details are entered which is your “Go Live Date”.
d) Your Go Live Date will activate your free SMS reminders and enable online booking and SMS marketing features for your account
e) Any commercial discount lasting 12 months or more will trigger a 12 - month contract that you will use and pay for the Website and/or App for 12 months from the date the commercial discount is applied.
f) Any free trial must be cancelled in writing a minimum of 5 days prior to the end date. Free trials will automatically convert into a paid subscription at the end of the trial period.
g) Free Future Appointment transfer (8c) triggers a 12 - month contract that you will use and pay for the Website and/or App for 12 months from Go Live Date.
h) Custom rates on SlickPay card machines below headline rate of 1.29% + VAT trigger a 12 - month contract that you will use and pay for the Website and/or App for 12 months from Go Live Date.
i) Except where you have signed an agreement with Slick, if you have been provided with a discount against the Website and/or App subscription, that discount will apply for a fixed period of 12 months commencing on the date it is applied to your bill, and upon expiry your entitlement to any discount shall automatically expire and you will be charged our standard pricing thereafter.
j) Payment is taken on the first day of the subsequent month with invoices available via email and within our Apps.
k) Slick reserves the right to terminate access to your account within 24 hours’ notice if outstanding monthly invoices aren’t paid within the period stated on the outstanding invoice.
l) All invoice queries should be directed to firstname.lastname@example.org. All replies will be dealt within 48 hours.
m) Slick reserves the right to increase or decrease its prices with 14 days’ notice of the effective date change. Changes will be applied to all users with the exception of those who have a signed a fixed price contract. All fixed price offers last a minimum of 12 months from start date and will be reviewed annually thereafter.
n) Annual billing is quoted based on the information provided at time of sign up / invoice. Any additional columns or upgrades will be automatically billed monthly at the headline rate according to the pricing on our website for the difference
o) Pay as you go features, such as payment processing fees and SMS marketing, are excluded from ALL fixed contracts, beta contracts and ambassador contracts, unless stated otherwise, and will be billed monthly.
p) By opting into the auto-client connect feature, you agree that should your SMS balance reach 0 and your account has unsent messages, then the system will automatically top up your SMS balance with a bundle of 100 texts at £6 + VAT until there is sufficient credit to send the queued messages. The system will auto top up to a £150 + VAT monthly spend cap.
q) You agree that you are solely responsible for all costs and expense incurred by using our Website and/or Apps. No refunds shall be provided for any user error or failure to opt out of any pay as you go modules you have activated or additional columns purchased
r) Subscriptions are billed monthly through our Stripe. As card details are held securely by Stripe, we have no access to your card or any other related information. We do not accept any liability for any financial loss or data breach arising from failures of third party providers such as Stripe. If you choose to pay an annual invoice via bank transfer, Slick reserves the right to charge your card held on file for the full balance due should the invoice remain unpaid after 30 days from date of invoice
s) Website and/or App subscriptions are due for any active account irrespective of usage. No refunds or credit will be issued for any period of inactivity or non-usage. It is your responsibility to ensure that your account usage and billing is correct and that your account status reflects your business requirements.
t) Subscription plans can be downgraded at any time during the month but will take effect for the next billing cycle.
u) Online training is provided free of charge on the first day of usage (“Training Date”). Ongoing customer support is included in the monthly subscription and is limited to educational support and training on the Website and/or Apps. Customer Support does not include hardware or technical support for your device or Wi-Fi.
v) Additional in-salon training can be provided, however this is chargeable at the prevailing rate depending on location and travel time.
8. Setup and data transfer
a) Slick can support a user in transferring data across from an existing system into the Website and/or Apps. This service is optional. The fees payable for this service are stated on our Website and are non-refundable. Payment must be completed before any agreed works take place.
b) You agree that you are solely responsible for checking these appointments versus your current system. Any discrepancies must be flagged to Slick within 24 hours of training.
c) Future appointments are defined as all appointments including repeat appointments for 12 months from the date training is provided or the Go Live Date.
d) Slick will import and map the provided client information into the Website and/or App. You agree that you are solely responsible for providing this information and ensuring its accuracy.
e) As a processor of Customer Data, Slick shall not be responsible for any manipulation or checking of Customer Data during the data import process. It is your responsibility to ensure the Customer Data uploaded is correct and accurate.
a) You agree to meet the minimum system requirements to run your account. These can be viewed here.
b) If you fail to meet these requirements, Slick cannot be held responsible for any issues relating to the performance of your account
c) All Users purchasing subsidised “Hardware” (meaning computers through Slick agree to use and pay for the system for a minimum of 12 months from the Training Date).
d) Users can terminate this agreement 30 days before the end of the 12 month period by notifying Slick at email@example.com.
e) Slick does not offer any warranty outside of standard manufacturer’s warranty on any Hardware purchased.
f) If there is an issue or defect with the Hardware, you will need to contact the manufacturer of the Hardware to arrange repairs or replacement under their warranty.
10. Terminating your use of Slick
a) Users reserve the right to cancel at any time unless under Contract.
b) All accounts must be closed by completing the Account Closure form by contacting Customer Support who will arrange a 1-2-1 call to discuss your concerns and start the account closure process which can be accessed at www.getslick.com/account-closure
c) Any requests to close accounts submitted by other means will not be processed. Your account will remain open and be billed until the Account Closure form has been completed.
d) Access to your Slick account will be terminated 48 hours after notice has been received. After this date, your account will be made inactive and there will be no further access or support so any data that you wish to extract will need to be taken prior to this date.
e) It is the account holder’s responsibility to ensure that you have run any final reports that you may need from the system. All reports can be downloaded within the reporting function of Slick.
f) Should further access to the Website be required after that period you will be required to pay £30 +VAT admin charge.
g) If an account is to be closed and there are outstanding invoices, Slick reserves the right to terminate access to your account with 24 hours’ notice if invoices aren’t paid. Slick reserves the right to withhold all company data until all outstanding invoices are paid.
h) Should an Account under Contract withhold payment, Slick reserves the right to charge the outstanding value of the contract in full
i) Your final bill will be taken within 48 hours after notice has been received of the Account Closure form. Your bill will be invoiced in full irrespective of usage with no pro-rating for usage in the final month.
11. Breach of conditions
a) Slick retains the right to terminate your use of the Website and/or App for any breach of the Terms and Conditions contained herein or any other inappropriate or illegal activity which we deem a misuse of the software provided by Slick.
b) Notice of termination will be given in writing, all access to the software will be revoked within 24 hours.
12. Misuse of our Website and/or our Apps
a) You must not misuse our Website and/or our Apps by knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so); and/or gaining or attempting to gain unauthorised access to the server on which our Website or our Apps are stored or any server, computer or database connected to our Website or our Apps; and/or attacking our Website or our Apps via a denial-of-service attack or a distributed denial-of service attack.
b) Breach of this clause might constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and our Apps will cease immediately.
a) You must be 18 years old or over to be a User.
b) As a User you may have access to additional products or services and/or functionality, for example, the ability to create an account, save contact information onto the Website or via our Apps, and receive information about promotions and special offers which are restricted to Users, if any.
c) All Users are required to conduct themselves appropriately in relation to the Website and/or Apps.
d) Any behaviour deemed inappropriate by Slick will result in immediate termination of the agreement as detailed in clause 11.
e) Inappropriate behaviour may include but is not limited to: abuse, harassment, threats, intimidation of any person related to or affiliated with Slick disclosing personal or proprietary information of another User or person affiliated with Slick, disclosing any logins, passcodes, access or sensitive information to the Website and/or Apps to a person unrelated to or not affiliated with Slick accessing or attempting to access any unauthorised information or area within the Website and/or Apps which you are not permitted to access engaging in or contributing to any illegal activity that violates the rights of others or the rights or terms of Slick use of derogatory, discriminatory or excessively graphic language providing false, misleading or inaccurate information hacking or modifying (or passing any information to any third party which may result in the hacking or modifying) of the Website and/or Apps or violation or attempt to violate the security of the Website and/or Apps implying or pretending to be affiliated with a company or organisation with which you are not affiliated, or misrepresenting the extent of your affiliation or role with an affiliated company or organisation.
14. Intellectual property
a) You acknowledge that Slick owns the intellectual property rights to any part of the Website and Apps including but not limited to the https://getslick.com domain name and all related domains and sub-domains, designs, artwork, functionality, documentation, and source code, and everything posted on or made available through it (“Slick IP”).
b) You may not copy, modify or reverse engineer any part of the Slick IP.
c) You may access, view and print out one copy of this Website strictly in accordance with these Terms and Conditions.
d) You may only view, print out, use, quote from and cite the Website and Slick IP for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement to Slick.
e) We expressly reserve all intellectual property rights in the Slick IP. You must not:
- remove any copyright or other proprietary notices contained in the Slick IP;
- and/or use any Slick IP in any manner that may infringe our (or our licensors’) copyright, intellectual property right or proprietary rights;
- use, or cause others to use, any automated system or software to extract content or data from our Website or via our Apps except in cases where you or any applicable third party has entered into a written licence agreement directly with us that expressly permits such activity;
- reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser or border environment), communicate to the public or circulate to any third party or exploit the Slick IP, our Website, and/or our Apps for any commercial purpose, without our prior written consent by way of a licence agreement.
15. Linking to our Website
a) You may link to any page of our Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take unfair advantage of it.
b) For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
c) You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website.
d) Our Website must not be framed or be subjected to any other browser or border environment on any other site.
16. Third party content and third party websites
a) Our Website and our Apps may contain advertising submitted by third parties. Such third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations.
b) We do not accept any responsibility for the content of any third party advertising. Our Website, our Apps and/or the Slick IP may contain links to third party websites (including those of our Partners).
c) If you decide to visit any third party site, you do so at your own risk. We are not responsible or liable directly or indirectly for the content, accuracy or opinions expressed in such websites or the standard of goods or services available through or on such websites.
d) Unless expressly stated otherwise, links do not imply that we are, or our Website or our Apps are, affiliated to or associated with such sites.
e) Our communications with you may contain information sourced from third party websites. Material from a third party site will be marked as such and a link to the source website may be provided.
f) We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from our communications with you, or any use of personal data by such a third party.
g) The inclusion of any link in our communications with you does not imply endorsement by us of the linked site.
h) If you decide to access linked third party websites, you do so at your own risk, and you should read those websites’ terms and conditions and privacy policies.
17. Our liability
a) To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to our Website, our Apps or the services we provide.
b) In particular, we do not represent or warrant that our Website and/or our Apps will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.
c) We won’t be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:
- loss of profit
- loss of business
- interruption to business
- loss of business opportunity
- loss or data breach arising from failures of third party providers, such as Stripe
- loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website and/or our Apps
- indirect or consequential loss arising out of or in connection with any contract between you and us
- failure to maintain the Website or our Apps.