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Frequently asked questions

How much is set up?

Set up and training are free for Advanced plans and beyond. We want you to get the most out of Slick which is why unlike other software systems who charge for training or only offer Help Articles, we offer free 1-2-1 training.

How long is the contract?

We don’t do contracts. We believe you will love Slick so much you will never want to leave and if you do need to leave because your salon is closing then we want to be there to support & help.

What do I need to run Slick?

Slick will run on any device. All you need is WIFI in your salon. Our onboarding team will run tests during your setup to ensure Slick runs smoothly in your salon.

Can you import my client database?

Yes. Client data imports from a .CSV or Excel file can be imported for free. For all other data transfers, see our data import fees here

Do you charge for customer support & training?

Live 1-2-1 support is free. Our industry leading team are available 7-days a week. 8am-8pm via Live Chat, email and phone.

What happens if I need to cancel?

You are free to leave at any time. You just need to complete an Account Closure form and we will even provide your client data for you in a .CSV should you need it!

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