Support when you need it

80% of salon owners told us support is their #1 requirement. That's why we do support better than most.

US based support

7 days a week

US based support with a team who work the same hours as you! A friendly and reliable team there for you for questions, concerns, feedback and chats!

No wonder most of our reviews talk about the level of support we offer!

Smiling woman with dark hair wearing a white ribbed sweater with a zipper, holding a laptop in an indoor space with green plants and large windows.
Smiling woman with dark hair wearing a white ribbed sweater with a zipper, holding a laptop in an indoor space with green plants and large windows.
Woman in a white blouse using a wireless mouse with her right hand while sitting at a white desk with a silver laptop and a smartphone placed on the desk.
Neurodiversity

Support that works for YOU

Over half of hairdressers and barbers are diagnosed with, or can relate to, neurodiversity. At Slick, we have tailored our support to work for you.

  • Our team of US experts is here 7 days a week on Live Chat! No other software company offers that!
  • Prefer phone? Call us at 734-888-4029
  • Learn by watching? Watch step by step videos at a time that suits you!
Computer monitor displaying a video conference with three participant icons and one chat bubble, topped with a webcam.
Speech-to-text support

Slick offers speech-to-text support on all devices to help speed up the chat process! Prefer to call? That's fine too. We make Support work for you.

View Article
Woman in a white blouse using a wireless mouse with her right hand while sitting at a white desk with a silver laptop and a smartphone placed on the desk.
What our customers say about our Support Team
Google logo followed by five yellow stars indicating a five-star rating.
"Just moved over to slick and have been really impressed. The customer service is outstanding"
Google logo followed by five yellow stars indicating a five-star rating.
"They are so helpful with chat box available for all your needs with very quick responses!"
Google logo followed by five yellow stars indicating a five-star rating.
"Incredibly user friendly with a support team if you need it. Best customer experience... in years"
Five yellow five-pointed stars evenly spaced in a horizontal row.
"The best decision ever. Very reasonable prices compare to all the other software in the market"
Five yellow five-pointed stars evenly spaced in a horizontal row.
"You receive your own account manager who can help you with getting more bookings and clients etc"
Five yellow five-pointed stars evenly spaced in a horizontal row.
"Best customer experience I've had in years, and so simple to use. They made the change over seamless!
Five yellow five-pointed stars evenly spaced in a horizontal row.
"This system, the team, the communication is perfect for any hairdresser that wishes to grow their salon  
Chris Nadin-Hurley

Supporting You

You've never seen support like this! 7-day a week Technical Support & free monthly business coaching.

Tablet screen showing a help centre interface titled 'Welcome to the Slick Help Centre!' with a search bar and various support articles listed in a grid, including topics like booking, staff management, point of sale, online booking, guest communications, reports, stock management, and payments.
Help articles

Discover how to use every feature of Slick, if you get stuck, our Customer Support is available to help

Check out our help articles
Two women standing indoors, one with shoulder-length light brown hair wearing a green shirt and gold necklaces smiling at the camera, the other with curly dark hair wearing a white blouse and turquoise earrings holding a laptop showing a colorful calendar application on the screen.
Education

Your own Account Manager! Get free one-on-one clinics with a team of experts. They will help you get the most out of Slick, discover new features and grow your business

Meet your Account Managers
YouTube channel page for 'Slick' with 96 subscribers and 151 videos, showing the Videos tab with six video thumbnails: 'How Slick has changed Greg's life,' 'How easy it is to setup with Slick,' 'How to setup custom permissions,' 'Worried about clients booking their own appointments?,' 'Why your clients WANT your marketing,' and 'Does your salon system make you THIS excited?'. The left sidebar includes navigation options such as Home, Shorts, Subscriptions, History, Playlists, Watch Later, and Liked videos.
On-demand training

Discover how to use every feature of Slick with step by step videos and guides to help you master the platform

Watch our help videos
We use cookies to improve your experience and analyze how our site is used. This includes essential cookies for site functionality, plus additional analytics and marketing cookies. Select 'Accept' to allow all cookies or view our Privacy Policy for more details.